Returns & Exchanges

At SAMBAZON, we strive for 100% customer satisfaction with our organic Açaí products. If your order arrives damaged or incorrect, please contact our support team within 14 days of delivery for a full refund or replacement.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief explanation of the issue regarding your purchase.

• 2.
  Provide Documentation

  For quality assurance or shipping damage, please attach clear photos of the product and the packaging it arrived in.

• 3.
  Review Process

  Our team will review your request within 48 hours to determine eligibility for a refund or a reshipment of your items.

• 4.
  Resolution

  Once approved, a credit will be applied to your original payment method or a replacement order will be processed immediately at no extra cost.