Frequently Asked Questions

Everything you need to know about our organic Açaí and your orders.

How do you ship frozen products to ensure they don't melt?

We ship our frozen Açaí packs and sorbets in insulated containers with dry ice. This ensures that your products remain frozen during transit and arrive at your doorstep in perfect condition.

Are SAMBAZON products organic and fair trade?

Yes, all SAMBAZON Açaí is USDA Organic and Fair Trade Certified. We are committed to sustainable harvesting practices that protect the Amazon Rainforest and support local communities.

When will my order arrive?

Standard shipping typically takes 2-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status in real-time.

What is your return policy for perishable items?

Due to the perishable nature of our frozen goods, we cannot accept returns. However, if your order arrives damaged or melted, please contact our customer service within 24 hours for a replacement or refund.

Do you offer subscription options for regular deliveries?

Yes! You can choose to subscribe to your favorite products and save 10% on every order. You can customize the delivery frequency and cancel or pause your subscription at any time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.